Shipping Policies

At Grateful Thread Co., every item is made to order with care and intention—using professional equipment and high-quality materials. This allows us to reduce waste and create more mindful, purpose-driven products.

🕒 Processing Times

  • Orders are processed within 2–5 business days.

  • During holidays or high-volume periods, processing may take longer.

  • Large orders (5+ items) may require additional time.

  • Please note: Shipping speed selected at checkout does not affect processing time.

🚚 Shipping Times (U.S.)

  • Once fulfilled, orders ship via USPS or other carriers and typically arrive within 2–5 business days.

  • You will receive a tracking email within 24 hours of fulfillment.

  • Please allow 24–48 hours for tracking to update in the carrier’s system.

🇨🇦 Shipping to Canada

  • Customs & Duties: Canadian orders may be subject to import duties, GST/HST, or brokerage fees set by the Canadian government. These are the buyer’s responsibility.

  • Sales Tax: We do not collect Canadian GST/HST at checkout. If required, the courier may collect these before delivery.

  • Delivery Times: Shipping to Canada typically takes 10–30 business days, depending on customs and location.

❗️ Important Info

  • We are not responsible for lost packages or incorrect addresses but will always try to help.

  • Please double-check your shipping address before checkout and watch for outdated auto-fill details.

  • If you order multiple item types, you may receive multiple packages with separate tracking numbers.

  • Shipping rates are based on printing location, quantity, and weight. Multiple rates may apply if different item types are ordered.

📬 Lost or Delayed Packages

  • Once handed off to the carrier, we cannot speed up transit times or locate delayed packages.

  • If your order shows as delivered but is missing, please contact the carrier and check with neighbors first.

  • If tracking has not updated for 7+ business days, please contact us with your order number.

💌 Questions?
Reach out through our Contact page—we’ll do our best to help.

Thank you for shopping small and supporting made-to-order activism. 🤍